What’s inside..
This 190+ page book includes:
real situational examples and case studies,
stories which describe customer-focused excellence,
examples of best practices
explanations of how to implement each best practice,
clear easy-to-follow, step-by-step instructions,
reproducible assessments, planning, management and evaluation forms and tools,
8½ X 11 format for ease of use
More About That’s Customer Focus
Based on 20 years of hands-on practical expertise and extensive research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team.
We explain how to use proven "customer focus" best practices so you can:
create long-term customer retention and loyalty,
continually listen to the voice of the customer,
create a long-term loyalty-based revenue stream,
align your systems, people and processes with what your customers value,
differentiate your organization through the delivery of exceptional service and attract new business
improve employee performance, retention and morale.
Our e-book version is available through Clickbank.com. And, when you purchase our e-book you also get a 60 day money back guarantee which is as follows: . "ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time."
We have also provided research data, testimonials, rationale, and more details about this great book on this page.Click Here!